Got Questions? We've Got Answers.
FAQ
We're here to help you find the perfect way to represent your island and honor your roots.
What is Reefly Rooted?
Reefly Rooted is a heritage-driven apparel brand celebrating the beauty, culture, and identity of the Marshall Islands. Every design is inspired by each unique island, allowing you to proudly wear the island you call home.
How do I find my island's collection?
Use our Shop by Island collection to browse designs inspired by your specific island or atoll. Each island has its own unique designs across our Ocean, Flower, Sunset, and Tribal collections.
Do you ship internationally?
International Shipping
We are happy to ship Reefly Rooted worldwide. International shipping rates are calculated at checkout based on your destination and order.
International customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country.
Processing & Fulfillment
Each Reefly Rooted item is made to order especially for you. Please allow time for your order to be produced before it ships.
Once your order has shipped, you will receive a shipping confirmation and tracking information by email.
Delivery Times
Delivery times may vary depending on your location, shipping carrier, and order volume. International orders may take longer due to customs processing.
Please note that carrier delays, weather, customs, or other circumstances outside of our control may occasionally affect delivery times.
Incorrect Shipping Address
Please carefully review your shipping address before placing your order.
If you notice an error after ordering, contact us as soon as possible. Once an order has entered production or shipped, we cannot guarantee that the shipping address can be changed.
Lost or Damaged Packages
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and clear photos of the issue so we can help make it right.
For packages marked as delivered but not received, please first check with household members, neighbors, and the shipping carrier. If you still cannot locate your package, contact us and we'll do our best to assist.
Questions?
If you have any questions about your shipment, please contact us through our Contact Us page.
Thank you for supporting Reefly Rooted and carrying a piece of home wherever life takes you.
Your Reef. Your Roots.
What is the quality of your products?
We believe in quality over quantity. Our apparel is made with premium materials designed to be comfortable, durable, and long-lasting β because your heritage deserves to be represented with pride every time you wear it.
What do the island designs represent?
Each design features the outline and cultural elements of a specific Marshall Islands atoll or island. Whether it is Majuro, Kwajalein, Jaluit, Bikini, or any of the 34 islands, every piece tells a story of identity, family, and home.
Can I return or exchange my order?
Returns & Refunds
At Reefly Rooted, each item is made especially for you when your order is placed. Because our products are made to order, we do not accept returns or exchanges for incorrect size or color selections, changes of mind, or buyer's remorse, except where required by applicable law.
Please review your size, color, shipping address, and order details carefully before completing your purchase. We strongly recommend reviewing the size chart provided on each product page before ordering.
Damaged, Defective, or Incorrect Items
We want you to love what you receive. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Please include your order number and clear photos showing the issue so we can review it as quickly as possible.
If your claim qualifies, we will work with you to provide an appropriate replacement or refund at no additional cost.
Cancellations & Order Changes
Because orders are sent into production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once production has begun.
If you notice an error in your order, please contact us as soon as possible, and we'll do our best to help before production begins.
Questions Before Ordering?
We're always happy to help. If you're unsure about sizing, colors, or anything else before placing your order, please contact us.
Thank you for supporting Reefly Rooted and wearing your island with pride.
Your Reef. Your Roots.
This policy applies except where different rights or remedies are required by applicable law.
Do you offer other products besides t-shirts?
We are always expanding! Currently we offer t-shirts across multiple design collections. Hoodies, sweatshirts, aloha shirts, tote bags, mugs, hats, and stickers are coming soon. Stay connected for new drops!
How do I care for my apparel?
To keep your designs looking fresh, we recommend washing inside out in cold water and tumble drying on low heat. Avoid bleach and ironing directly on the printed design.
Is Reefly Rooted a Marshallese-owned brand?
Yes! Reefly Rooted is proudly rooted in Marshallese culture and community. Our mission is to celebrate and uplift the heritage of the Marshall Islands through meaningful, wearable designs.
How can I contact you?
We would love to hear from you! Reach out through our contact page or send us a message on social media. Whether you have a question, a custom request, or just want to share your story β we are here for our community.
